Handle the back-and-forth. Keep the final say.

Offer useful choices

If customer availability is missing, propose checked options and ask. A past visit can help rank timing, but it is not permission to book.

Adapt when plans change

Avoid recently declined times for that visit. Remember a clear morning or afternoon preference. If the customer changes their mind before approval, the old choice cannot be approved.

Follow up gently

A new staff-approved scheduling question can include one follow-up, respecting quiet hours. Continued silence goes to staff. The assistant does not keep chasing or treat silence as agreement.

Keep reminders simple

Choose Off, Review first or Send automatically for customer texts. Scheduling approval stays separate. Messages require the relevant settings, consent and a working provider.

Frequently asked questions

Can customers choose a time by text?

The assisted flow can offer checked times, record a choice and ask for clarification when needed. A staff member approves the booking. Messaging must be configured and enabled, with customer consent. The public demo uses captured staging messages; live phone validation is separate.

Can a customer change or cancel a booked visit?

The assisted flow can collect the request, but staff must approve before the calendar changes. A confirmation follows a saved change.

Does this demo send real texts?

No. It replays a staging test with fictional customers and captured messages. Live phone delivery requires separate validation and setup.

How many texts are included?

Each plan includes monthly text credits: 500 on Start, 1,500 on Grow, 2,600 on Plus, and 5,200 on Max. No extra texts are charged automatically.